Our inventory reflects the dynamic nature of fashion trends, with real-time updates that may cause items to sell out rapidly. Should your selected item become unavailable after ordering, our team will notify you within 3 business days with these options: (1) A curated alternative matching current runway trends, (2) Full reimbursement including any shipping fees, or (3) A fashion-forward store credit with 6-month validity. This approach ensures you never miss out on emerging styles while maintaining flexibility in your wardrobe choices.
All displayed prices are in USD and may fluctuate based on market trends and collection exclusivity. We maintain the right to rectify pricing discrepancies (such as a $200 designer-inspired piece incorrectly listed at $20) which may result in order cancellation. In such cases, we guarantee immediate refund processing and transparent communication about the adjustment. This policy protects both our brand integrity and your access to fairly priced fashion statements.
To ensure meticulous quality control of our trend-driven merchandise, orders require 4-7 business days for processing (extending to 10-14 days during seasonal launches). You'll receive comprehensive shipping confirmation including a tracking ID and styling suggestions for your new pieces. For limited-edition capsule collections, we provide precise shipping timelines at checkout to align with your fashion calendar expectations.
We collaborate with premium global logistics partners to deliver your fashion investments with care. Transit times vary by region (detailed in our Shipping Policy), with calculated fees reflecting our sustainable packaging initiatives. International shipments include complete customs documentation with accurate product classifications to facilitate smooth border clearance - essential for our worldwide clientele seeking the latest styles without delays.
We offer a 21-day return window from delivery date for unworn, tagged items with original packaging. Exchange requests require return authorization and may take 10-15 business days to process during high-demand periods. Final sale items (marked as such) reflect ultra-trend pieces with limited stock and are excluded from this policy. This extended timeframe acknowledges the global nature of our fashion community while maintaining quality standards.
The trendhorizon.shop digital experience - including editorial product photography, trend forecasting content, and proprietary design elements - represents protected intellectual capital. Unauthorized commercial use (such as replicating our trend reports for third-party gain) violates international copyright laws. We actively monitor and enforce these rights to preserve the authenticity of our fashion curation.
trendhorizon.shop's responsibility excludes: (1) Carrier-related transit delays beyond our service-level agreements, (2) Inventory fluctuations during viral trend periods, (3) Technical disruptions during high-traffic shopping events, or (4) Independent stylist recommendations. This balanced approach enables us to deliver avant-garde fashion while maintaining operational excellence across 150+ countries.
For personalized style assistance or policy inquiries, our fashion concierge team is available at [email protected]. We respond to all queries within 48 hours (72 hours during seasonal collection launches).