Fashion trends evolve rapidly, and we understand if your style preferences change. You may cancel your order for a full refund provided it hasn't entered our processing stage (typically within 4 hours of purchase). To initiate cancellation, please email us immediately at [email protected]. After this 4-hour window, cancellations cannot be accommodated as your order will have entered our fulfillment system. However, our extended return window gives you ample opportunity to reconsider your purchase.
At TrendHorizon, we want every piece to become a wardrobe favorite. If any item doesn't meet your expectations, you may return or exchange it within 21 days of delivery - significantly longer than standard fashion retailers. This extended period allows you to properly assess fit, fabric quality, and styling potential. Exchanges are available for size adjustments, color variations, or alternative styles of equal value from our current collection.
To qualify for return, items must be in pristine condition: unworn, unwashed, unaltered, with all original tags attached (including our distinctive TrendHorizon authenticity tag). Please ensure the return packaging provides adequate protection - we recommend using the original shipping box or a sturdy alternative. Fragrances, cosmetics, and final sale items are excluded from returns due to hygiene regulations. For swimwear and lingerie, hygiene seals must remain intact for returns to be accepted.
Exchanges follow the same condition requirements as returns. Size/color exchanges will be processed within 7 business days of receiving your return. For style exchanges, please browse our current collection online - availability depends on real-time inventory levels. Price differences will be reconciled: you'll be charged for upgrades or refunded for downgrades. During seasonal transitions, some styles may become unavailable; in such cases, we'll issue store credit for the item's full value.
A flat $15 return shipping fee applies to all non-defective returns, covering processing and quality inspection costs. This fee is waived for items damaged during transit or if we shipped incorrect merchandise. For exchanges, the $15 fee covers both the return shipment and your replacement item's shipping. International returns may incur additional customs fees which are the customer's responsibility.
Refunds are processed to your original payment method within 12-18 business days after we receive your return. This extended timeframe ensures meticulous quality checks - each returned item undergoes thorough inspection by our fashion specialists before being cleared for resale. You'll receive email confirmation at each stage: return receipt, inspection completion, and refund processing. Note that bank processing times may add 3-5 additional business days before funds appear in your account.
To maintain fairness for all customers, we limit exchanges to two attempts per original purchase. Sale items receive refunds at their purchased price point. Limited-edition collaborations and seasonal collections may have different exchange policies - please check product pages for specific details. Customized or monogrammed items cannot be returned unless defective.
If your refund hasn't appeared after 18 business days: (1) Verify with your bank regarding pending transactions (2) Check your spam folder for our confirmation emails (3) Contact us at [email protected] with your order number and payment details. Our resolution team will investigate and respond within 5 business days, providing tracking information for our quality control process if needed. We're committed to transparent communication throughout your refund journey.