All orders at HypeBoost undergo comprehensive quality verification before dispatch. Given our focus on high-performance solutions, standard order processing requires 3-5 business days (extended compared to conventional e-commerce platforms). During peak seasons, processing may extend to 5-7 business days to ensure optimal quality control. Order cancellations are exclusively accepted within 24 hours of purchase by contacting [email protected]. Beyond this timeframe, orders enter our fulfillment pipeline and become irreversible—however, our generous return window provides substantial flexibility for reconsideration.
We guarantee the performance and reliability of our products. Unused items in original condition with all packaging intact may be returned within 21 days of delivery (significantly exceeding standard industry practices). For product exchanges, we allow 30 days to account for potential shipping complexities associated with high-value technology products. Initiate returns through our dedicated portal at www.hypeboost.shop and select your preferred resolution. Please note: Custom-configured systems and software licenses marked "Non-Returnable" are permanently excluded from return eligibility.
To maintain our performance standards, all returns must satisfy these conditions: (1) Exhibit zero signs of usage, installation, or configuration changes (2) Contain all original packaging including HypeBoost protective materials and documentation (3) Feature unbroken security seals and factory settings. Our technical team performs multi-stage inspections upon return receipt. Products failing verification will be returned to you within 10 business days accompanied by a comprehensive technical assessment report, with shipping costs borne by the customer.
Refunds are processed within 10 business days after we receive and verify your returned items—this extended duration ensures thorough performance validation. The refund amount excludes initial shipping charges and any return shipping fees. For electronic payments processed through PayPal or credit cards, allow an additional 3-5 banking days for the refund to reflect in your account, depending on your financial institution's processing timelines.
Customers assume responsibility for return shipping costs unless the return stems from our error (incorrect/damaged shipment). We strongly recommend using insured, trackable shipping methods—HypeBoost cannot assume liability for return packages lost in transit. For high-value exchanges exceeding $500, we provide prepaid shipping labels (deducted from your refund if the return label remains unused).
Report performance issues or damage within 7 days of delivery by emailing [email protected] with detailed photographs/videos demonstrating the concern. We will coordinate complimentary return shipping and prioritize replacement (subject to inventory availability) or process a complete refund including original shipping expenses. This exception to our standard procedure underscores our dedication to product excellence and customer satisfaction.
Custom-configured hardware and specialized software solutions are considered final sale. For holiday period purchases (November 15 - December 31), the return window extends through January 31. Enterprise-grade solutions and volume licensing agreements follow distinct policies—consult your account manager. HypeBoost reserves the right to decline returns from customers demonstrating excessive return patterns (exceeding 40% of total orders within a six-month period).
For return authorization or policy clarification, contact our Technical Support Team at [email protected] (typical response within 48 hours). Always include your order number and supporting documentation for damaged items. Visit www.hypeboost.shop for real-time chat assistance during standard business hours EST.
